Shipping Policy

Thank you for visiting and shopping at portableneckmassage.com.

Nothing means more to us than bringing our customers great value and service. At portableneckmassage.com our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers around the world, ensuring that we provide the very highest levels of responsiveness to you at all times. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.

Delays In Shipping Times Due To COVID-19

These are very uncertain times, however we can guarantee that we are focusing on placing health and safety first for all of our customers and team members. All of our facilities are continuing to ensure cleaning and sanitization in all of our facilities.

We would like to apologize for any delays in getting your orders to you. Production, processing and shipping are being impacted by issues across the globe that are beyond our control. The time to wait for your order may vary depending on which country you’re ordering from due to different postal issues worldwide.

We ensure that we are doing our best to maintain regular order shipments and we really do appreciate your patience. Thank you.

Processing Times

All orders are processed within 1-3 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, please contact us via email or telephone.

Customs, Duties and Taxes

(your domain here) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)

Do you ship worldwide?

Yes, we ship internationally to all countries around the world.

How much does shipping cost?

We offer all customers free Domestic and International Shipping with tracking. Furthermore, no shipping cost & no sales tax - we want your experience with us to be simple and efficient - just the way we like it.

How long does it take for an order to arrive?

This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based on your country of origin.

Please keep in mind that processing can take 1-3 business days. In most instances, we ship the next business day.

Use this table as a reference for Shipping to your Country.

Standard Shipping Times

United States 5-7 Business Days

United Kingdom 10-15 Business Days

Australia & New Zealand 10-15 Business Days estimate

Canada 10-15 Business Days estimate

Western Europe 10-15 Business Days estimate

Rest of the World 10-15 Business Days estimate

Delivery delays can occasionally occur. *We do not guarantee shipping times.